When researching a property management company, the technology they use is important to help increase the ease of awareness and communication for homeowners and HOA Board Members. Your chosen property management company should have software to make a homeowner’s life easier. Emails are still a great way to send off a quick question, and we still get calls, but our busy lives are a little less busy with smart technology. Before you sign with a property management company, have them walk you through their technology.
Homeowners are busy people. Often times they need to send us information during non-business hours or may have questions about their account. Crummack Huseby implemented an online portal years ago to solve this—CH Connect Enhanced. This online access makes it easier for homeowners to view and update account information, view the status of work orders, violations, and architectural applications. Plus, it’s a great online space to access important association documents.
Utilizing an online portal is equally important to conduct HOA Board business. An online portal should provide a transparent, 360-degree view of your community at all times with comprehensive details and real-time information on all violations, work orders, and architectural submittals.
We found that homeowners go online mainly to review accounting matters. Your online portal should offer several ways to pay assessments to help homeowners stay current. Crummack Huseby makes paying on time easier by providing free one-time and recurring ACH as well as credit card payments through a third party.
HOA Boards should also have the ability to efficiently and securely approve invoices and pay your vendors on time. It’s very important that your online portal includes checks and balances such as the number of approvers as well as the ability to review invoices.
If your management company already has these online tools, have a yearly review to ensure homeowners are utilizing these methods. Communication to members is just as important as the online tools we provide. Your HOA Board should work with your management company to consider the best way of getting input from homeowners as well. All communities are not the same, which is why Crummack Huseby embraces a personalized approach. One size does not fit all, and your technology and communication should show that to your Board and homeowners.
As your community considers a management company it can trust; online portals and technology should be at the top of the list. Crummack Huseby has expanded their technology efforts to provide homeowners and Board Members with additional functionality through CH Connect Enhanced. If you’re not a CH client, your own HOA management team should assist your HOA in navigating all its options as well.
If you’d like more information on Crummack Huseby’s CH Connect Enhanced technology, we can present our customized approach to your HOA board. We’re always here to help your community grow while adding value to your property.
Crummack Huseby is an award-winning property management company who understands what it takes to create a community within the community association’s they partner with. Our successful business partnerships with homebuilders, developers and homeowner’s associations have brought value to clients throughout Southern California. Our talented and award-winning managers work closely with our clients to determine the specific needs they have—to elevate, inspire and achieve their goals for their communities.