Title: Assistant General Manager
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Primary onsite office coverage responsibility: provide customer service to all walk-ins, phone calls and emails.
- Respond to emails and phone calls within 24 hours during work week.
- Administrative functions for facility reservations, move ins/outs, key fobs & transponders data entry/reporting.
- Proficiency of company software.
- Survey the facilities regularly and consistently to ensure that the properties are kept in a neat, attractive, and well-maintained condition. Identify work orders and work closely with corporate Assistant Manager ensure satisfactory completion of work and accurate work order reports. Oversee and verify work order completion, consistency, and quality.
- Conduct regular violation inspections with corporate Assistant Manager. Oversee administrative functions of violation process. Deactivate transponders for non-compliance after hearings.
- Propose, plan, and administer community events and recreation programs. Oversee vendor performance and payments. Produce event flyers for newsletter use.
- Prepare monthly Social, Architectural and Executive Enforcement Committee agendas, meeting packets and conduct monthly meetings. Take and transcribe minutes from meetings. Maintain committee files.
- Assist the General Manager in the supervision of designated on-site personnel (if any) and oversee contractors providing service to the community.
- Assist the General Manager in implementing Board policy and directives within the scope of the management contract.
- Assist the General Manager to prepare Board of Directors meeting agendas and board books monthly. Maintain the annual calendar with all meeting dates and important association events. Attend Board meetings and ensure meal delivery.
- Assist the General Manager in analyzing financial reports, coordinating input of professional advisors, implementing recommended procedures, establishing priorities, providing advice to the Board concerning major expenditures, supervising expenditures to conform to budget guidelines, establishing budget controls, and preparing budget recommendations for Board action and approval.
- Attend Annual Board of Directors Election (June).
- Assist the General Manager in preparing schedules and establishing priorities for routine and special work projects.
- Assist the General Manager in administering the various functions of the community within the projected and approved operating budget and advise General Manager of significant operational problems or deviations from the management plan.
- Assist the General Manager by acting as a liaison with residents in the execution of the established policies, and the conveyance of resident grievances.
- Assist the General Manager in fulfilling responsibilities to direct the overall operation of Northpark in its totality.
- As directed by the General Manager, oversee the implementation of Association policies regarding the use of the facilities.
- Make recommendations to the General Manager for improvements or additions to the existing facilities.
The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the work of different assignment positions.
- Assist with other jobs and other duties, as necessary.
- Minimum three years' experience with increasing responsibility in property management. Previous experience in maintenance supervision, recreation management, project development or real estate related fields helpful.
- Graduation from an accredited four-year college or University with major course work in a field related to property management or equivalent experience.
- CMCA/CCAM designation desirable. Couse work toward PCAM desirable.
- Minimum of three years' experience in a management position.
- Knowledge of budget and finance.
- Must be able to interpret, understand and follow Homeowner Association CC&Rs, bylaws and contracts.
- Ability to apply principles, practices, and objectives of recreation, administration, and management. • Knowledge of building and grounds maintenance requirements.
- Knowledge of community association development.
- Knowledge of personnel development and administration.
- Proficient in the use of Microsoft Office software (specifically Word, Excel, Power Point) and project management/planning software.
- Ability to communicate effectively with others in English both orally and in writing. DMV printout and current proof of automobile insurance.
- Reading and comprehending detailed work, working with confidential information, problem solving, ability to deal with emotionally charged situations in a calm manner, ability to train others, using good judgment, able to effectuate good written and verbal communication, high customer contact, and organized to handle multiple concurrent tasks with interruptions and multiple stakeholders.
ABOUT CRUMMACK HUSEBY PROPERTY MANAGEMENT INC.
Orange County, California, based Crummack Huseby Property Management, Inc., manages many diverse HOA’s and master-planned communities in Southern California. Through their collaborative and customized approach, they have added value to communities by working with HOAs, homebuilders, and land developers. Crummack Huseby’s personalized philosophy to community management has allowed them to successfully discover and develop one-of-a-kind programs for new and existing communities. They offer professional business planning, governance, community management, financial only management, and planning and forecasting services for community associations. They also have been recognized as One of the Best Places to Work by the Orange County Business Journal in 2015, 2016, and 2017. Founders Sandy Huseby and Margo Crummack each have more than 30 years of experience in Common Interest Development (CDI) management. Crummack Huseby Property Management obtained an AAMC® Accreditation status, highlighting their focus and commitment to delivering total customer satisfaction.