CONNECTING YOUR COMMUNITY, 24/7

Whether you need to make a payment, post a service request, or access documents, our Community Portal and CH App let you connect with your community in real-time.

FREQUENTLY ASKED QUESTIONS:

 

1. HOW DO I CREATE A LOGIN? 

Email Billing@ch-pm.com and request an invitation to register.

2. I WANT TO SIGN UP FOR RECURRING ACH. CAN I DO THIS?

Yes! Homeowners can enroll and update payment information through the online portal. To register for the Community Portal, Email Billing@ch-pm.com and request an invitation to register.

3. DO YOU OFFER E-STATEMENTS?

Yes! If you prefer, you may receive your monthly HOA statement via email. Fill out and submit the E-Statement Authorization Form to confirm that you no longer wish to receive a paper statement. Once your request is received, we will activate the service within two business days.

4. HOW DO I REGISTER FOR THE COMMUNITY PORTAL?

Fill out and submit the Registration Form.

5. HOW DO I MAKE A ONE-TIME PAYMENT?

View the tutorial on how to make a one-time payment. 

6. I STILL NEED ASSISTANCE; WHO DO I CONTACT?

Drop us a note at Billing@ch-pm.com

Our associates add value to your association.



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Professional Affiliations

Building Industry Associaiton of Southern California
Member of Community Associations Institute
California Associations of Community Managers