Assistant Manager

JOB SUMMARY

The Community Operations Assistant provides administrative support for the Community Managers for Homeowner Associations. This position would actively promote and demonstrate a collaborative and team-oriented approach in the delivery of duties, including but not limited to providing support to the Community Management Consultants, CC&R Coordinators, Architectural Coordinators, and Accounting Staff along with the Operations Supervisor. At all times, project a professional and cheerful company image through in-person, telephone, and email interaction. Would be answering questions for Homeowners, Board Members, and overall supporting the Community Managers with their portfolio.
 

KEY PERFORMANCE ACTIONS/RESULTS:

RESPONSIBILITIES AND DUTIES

• Responsible for Board Book reports in accordance with the Board Book Reports Policy/Procedure.
• Responsible for work order processing and preparing monthly Work Order reports in adherence to policy.
• Responsible for violation tracking and correspondence. (Courtesy Letters, Notice of Hearings and Hearing Result Letters), in adherence to company policy.
• Print, Copy and Bind Board Books if requested within policy timeline.
• Timely assess the need for supervisor Involvement.
• Superior Quality Control and Delivery of CH Product
• Meeting Minutes: Scan, upload to Caliber, save to P-drive and file original in the minute book. Email a copy to Escrow Associate.
• Executed Contracts; Scan, save in P-drive. Send a copy of the approved contract to the vendor.
• Customer Service: Phone and email support for assigned accounts and backup support for mainline calls.
• New Owner Courtesy Notices (Architectural)
• Responsible for Community Email Blasts, as directed.
• Special Projects (to be billed according to contract)

The following includes, but is not limited to, all Reserve Asset projects, Garage Inspections, Fuel Modification Letters, Painting Projects, Community Signage Projects, Special Notice of Hearings for suspension of privileges, and Field Support

JOB TYPE:

Full-time

PAY:

$23.00 - $25.00 per hour

EXPECTED HOURS:

40 per week

BENEFITS:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

SCHEDULE:

8 hour shift

EXPERIENCE:

• Administrative Assistant: 2 years (Preferred)
• Microsoft Office: 2 years (Preferred)

Work Location: Hybrid remote in Lake Forest, CA 92630