Payment Options

HOW TO MAKE A PAYMENT

Ready to make a payment? We've got you covered! Homeowners have three easy ways to take care of their community assessments - online, Your Bank’s online bill-pay service, mailing payment, or drop-off. No matter your choice, we make it easy to stay on top of your assessment payments!

1. Online Payments
2. ACH Setup 
3. Bill Pay Through Your Bank
4. Mail or Drop-off Payments

1. ONLINE PAYMENTS (Convenience fees apply)

Convenient Online Payments through your Community Portal FrontSteps (Convenience fees apply)

LOG INTO AN EXISTING ACCOUNT
Enter Community Portal

QUICK PAY
Send a one-time payment using your account number

ACCESS TO THE COMMUNITY PORTAL
Register for the Community Portal (Form)

RESOURCE CENTER
Visit the Resource Center for useful articles and videos on getting started, making a payment, signing up for e-statements, and more.

2. ACH SET UP (No convenience fees)

Note: There is no fee to the homeowner when signing up for ACH payments or making a one-time payment with Pacific Premier Bank. 

TO REGISTER FOR ACH PAYMENTS: 

• Visit ppbi.com/PropertyPay  
• Select Register from the main screen  
• Click on Register Now beneath the Log-In box  
• Type a nickname to identify the property easily  
• Type in the Account ID (26-character)  
• Type in Property ZIP Code 
• Select Next  
• Provide contact information and create a username and password. Answer the challenge question and click on Register.  

MAKE A ONE-TIME PAYMENT (OPTIONAL): 
If you prefer not to register, you can still make a one-time payment: 

• Visit www.ppbi.com/PropertyPay 
• Click on One-time Payment and follow the prompts to complete your payment. 
• On your payment coupon, locate the Management Company ID, HOA ID, and Account Number. Enter the alphanumeric characters for each field, excluding leading zeros, with no spaces or extra characters.

3. ONLINE BANKING

Your account number can be found on your billing statement. Please add the account number to your check’s memo line through the bill pay website. When using this feature, please update your assessments annually, as dues may change. The process for setting up online bill pay through your bank can vary but generally involves these steps: 

1. Sign in to your account 
2. Locate the bill pay section, which may be under Payments or Transfers 
3. Select the Bill Pay page 
4. Follow the prompts to sign up for the bill payment service 
5. Add the accounts you want to use for the service 
6. Enter information about the payee, such as their name and account number 
7. For each bill, enter information from the bill, such as the payee's name and address.
   
   UPDATE YOUR PAYMENT ADDRESS
   Please mail all payments to:
   Crummack Huseby Property Management
   P.O. Box 512507
   Los Angeles CA 90051-0507
    
8. Choose the payment schedule and amount
9. Select whether you want the payment to be one-time or recurring 

4. MAIL OR DROP OFF PAYMENTS

Your account number can be found on your billing statement. Please add the account number to your check’s memo line. 

MAIL PAYMENTS
Crummack Huseby Property Management
P.O. Box 512507
Los Angeles CA 90051-0507

DROP OFF PAYMENTS
Crummack Huseby Property Management
25531 Commercentre Drive, Suite 100
Lake Forest, CA 92630

STILL NEED ASSISTANCE, CONTACT US!

We are happy to help! If you have any questions, please contact Customer Support at (888) 399-9430, Ext. 4, or by email at billing@ch-pm.com

FREQUENTLY ASKED QUESTIONS

Looking for answers? We've got you covered! Check out this list of frequently asked questions and get the info you need in no time flat. If you don't find an answer to your question, feel free to contact us by email at info@ch-pm.com or call 949-367-9430.