frequently asked questions

Request Proposal

I have been doing business with the Crummack Huseby HOA for over 11 years. As a member of Bellafina Community HOA since 2009, I am thrilled with ALL the staff at every management staffing pattern level. They care about the community, engaging and responding to the member/resident’s inquiring and service request. This is extremely important to me. I rented out my property in 2012 due to a change in the work. With the collaboration among HOA, PM, and my tenants, my house maintained well inside out, contributing to the community’s attractiveness and dutifulness. Thank you to ALL of you for what you have done. I, as a diplomate, can concentrate on promoting American Interests in the world and facilitate U.S. public diplomacy overseas. Go, Crummack Huseby Bellafina HOA!

Hugo G.
Bellafina Community Association
Lake Forest Master Community

1. HOW DO I REGISTER FOR THE COMMUNITY PORTAL?

Fill out and submit the Registration Form.

2. HOW DO I MAKE A ONE-TIME PAYMENT?

There are two options to make a one-time payment.

QUICK PAY - through Mobile App (fees may apply)
Send a one-time payment using your account number
View the tutorial on how to make a one-time payment (video).

MAKE A ONE-TIME PAYMENT (online Banking):
If you prefer not to register, you can still make a one-time payment:

Visit www.ppbi.com/PropertyPay
Click on One-time Payment and follow the prompts to complete your payment.

3. WHERE DO I MAIL MY PAYMENTS?

Please mail all payments to:
Crummack Huseby Property Management
P.O. Box 512507
Los Angeles CA 90051-0507

4. I WANT TO SIGN UP FOR RECURRING ACH. CAN I DO THIS?

Yes! Homeowners can update payment information and choose ACH in the Community Portal or directly to Pacific Premier Bank.

ACH PAYMENTS THROUGH MOBILE APP
While in the community dashboard, on the right-hand side, select Make a Payment to begin the payment flow. Select your address, and from a drop-down, select credit, debit, or ACH. For more details visit Make a Payment (Video).

ACH PAYMENTS WITH PACIFIC PREMIER BANK

Visit ppbi.com/PropertyPay
Select Register from the main screen
Click on Register Now beneath the Log-In box
Type a nickname to identify the property easily
Type in the Account ID (26-character)
Type in Property ZIP Code
Select Next 
Provide contact information and create a username and password. Answer the challenge question and click on Register.

Note: There is no fee to the homeowner when signing up for ACH payments or making a one-time payment with Pacific Premier Bank.

5. DO YOU OFFER E-STATEMENTS?

Yes! If you prefer, you may receive your monthly HOA statement via email. Fill out and submit the E-Statement Authorization Form to confirm that you no longer wish to receive a paper statement. Once your request is received, we will activate the service within two business days.

6. DATA SECURITY - HOW IS PAYMENT PROCESSING SECURE?

FRONTSTEPS has partnered with STRIPE to process ACH and debit/credit card payments through our online Community portals.

Online payments are convenient, secure, highly accurate, and safer than processing paper checks.

A PCI-certified auditor has audited Stripe, and they have been certified as a Payment Card Industry (PCI) Service Provider, Level 1. This is the most stringent level of certification available in the payments industry and is only achieved after businesses verifiably complete all 12 requirements included in the security standard. More information on Stripe’s security implementation can be found here: Security at Stripe | Stripe Documentation

STILL NEED ASSISTANCE, CONTACT US!

Need help finding what you're looking for? Reach out to us - we are happy to help! If you have any questions, please get in touch with Customer Support at (888) 399-9430, Ext. 4, or by email at billing@ch-pm.com (for billing inquiries) or info@ch-pm.com or call 949-367-9430 for general questions.

Frequently Asked