Community Association Manager (CCAM) (CMCA)

The primary purpose of this position is client retention.  This is to be accomplished through leadership and successful management of your own portfolio.  The Community Manager is responsible for consistent enforcement and tracking of CH Policies & Procedures, statutory deadlines, quality control of the CH product delivered to clients, and overall client satisfaction. 

As a Community Association Manager, your key responsibilities include, but not limited to the following:   

Portfolio Management:

• Responsible for the management of a portfolio of HOA clients.
• Oversight of associations’ financials and guides board members in financial decisions.
• Prepare and facilitate board meetings monthly, bi-monthly and quarterly as required for each association.
• Initiate and prepare a Pro-forma operating budget based upon the current and future needs specific to each community.
• Ensure continued education and working knowledge of case law, California civil codes, corporation codes related to the community association management industry.
• Conduct regularly scheduled site inspections for violation tracking and non-compliant issues in a proactive manner.
• Creative problem solving for financial stability and asset management.
• Responsible for Vendor Contract Management and Performance.
• Adherence to annual calendar deadlines including but not limited to, reserve studies, budget mailer, annual election, and all civil; code deadlines.

Client Management & Retention:

• Consistent Friday updates to all clients.
• Timely assess the need for supervisor Involvement
• Management Contract Knowledge.
• Superior Quality Control and Delivery of CH Product

Personal Growth:

• Develop and achieve personal goals.
• Obtain Industry Designations

Preferred Experience/ Minimum Qualifications

• Strong professional verbal and written communication skills.
• Strong conflict resolution skills
• Ability to build and sustain strong working relationships internally and externally.
• Strong organizational and forward planning skills.
• Strong understanding and application of budgeting, finance, contract negotiation, etc.
• Must have a minimum of one year preferred as an assistant manager or equivalent work experience.
• Obtain CACM or CMCA Designation.
• Must possess intermediate computer skills including experience w/Microsoft Office applications.

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.