Why Communication Breaks Down in HOAs — and How to Fix It
Here’s what we’ve seen most often: how boards and management teams can work together to improve communication and strengthen trust.
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It’s not just about managing properties — it’s about building trust, setting standards, and staying ahead of the curve.
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Whether you’re newly elected or a seasoned board member looking to grow your impact, consider this your “boot camp”—a friendly crash course in how to lead with confidence, clarity, and collaboration.
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Clear communication is the foundation of a successful HOA—and it starts with understanding who you're talking to.
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Your HOA board does more than make decisions—it lays the foundation for a strong, thriving community.
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Setting the Standard for Communities That Thrive
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Manager turnover is disruptive, but it doesn’t have to stall your HOA. Learn practical steps your board can take to ensure a smooth, stable transition.
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Tired of training a new manager every year? Discover what high turnover costs your HOA and how management companies can build resiliency and consistency.
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Most homeowners don’t like being told what to do — and most board members don’t love being the ones who have to do it. That’s the tricky balance of living in and leading a community association.
But when standards start slipping — whether it’s landscaping, parking, unapproved architectural changes, or general upkeep — everyone begins to feel the impact. Curb appeal declines. Neighbor frustrations rise. And property values quietly erode.
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Vendors are the boots on the ground for your HOA — maintaining landscapes, repairing roofs, servicing pools, and executing capital improvement projects. But even the best contractors need oversight.
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As a board member, you’re entrusted with making important financial decisions on behalf of your community. But here’s the question that underpins everything else: Do you trust your financials?
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When financial reporting isn’t accurate or timely, your community takes on far more risk than most board members or homeowners realize. And yet, many associations treat financial statements as a formality — until something goes wrong.
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Living in a community association comes with both benefits and responsibilities. One of the biggest challenges we’ve seen in our 26 years managing communities is communication breakdown — between the HOA board, management, and homeowners. The timing and method of communication can be as important as the message itself, even if the intent is good.
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When unexpected expenses arise, leaving the HOA boards in a bind, they may turn to reserve funds as a solution. But can the HOA board borrow money from the reserves? And can they borrow money from the reserves without following a formal process? Discover the essential information you need to know to manage your HOA funds responsibly and safeguard your community's interests.
Read MoreAre you considering switching things up in your HOA Community Management? Let’s make the transition as smooth as possible.