Had I left this review a year ago, it would probably only have been for a couple stars. It always took a very long time to get simple responses, and the turn around made it hard to experience any continuity. Furthermore, when our community was scheduled for a painting project, it was an utter nightmare. We were all sent the wrong schematics for our color schemes, and many folks painted their homes in colors that did not at all match their overall style before management finally recognized its error.
The positive review today is based on my experience with the new team working with our community and specifically with Melissa Luther and Rachel Flores. It is the first time I have ever worked with them, and I was impressed with the speed, professionalism, and efficiency with which they acknowledged and rectified an error regarding a letter we had received stating that we were out of compliance with the painting project. Melissa quickly researched and confirmed that we were indeed in compliance, and Rachel sent official confirmation that we were in compliance by the end of the day. Mistakes happen. We all understand that. Being able to handle them well, respectfully, and without wasting the customer's time is what separates the quality management I experienced today from what our past experience has been. I am pleased and hopeful for good things for our community moving forward. Thanks so much to this new team.
CLIENT PORTAL
