General Manager

Title: General Manager

Job Type: Full time

Location: Lake Forest, CA



Implement Board policy and directives within the scope of the management contract.

  • Contract and supervise contractor performance for all services to the community, ensure vendor compliance with established insurance & licensing criteria
  • Hire, supervise, and evaluate the performance of designated on-site staff in accordance with company policies and applicable laws. Establish work standards and training guides. Monitor and motivate personnel to accomplish goals as established.
  • Secure and protect all assets of the Corporation; regularly survey the facilities in accordance with the agreement and maintenance manual, ordering repairs as needed
  • Prepare Association Board Agendas and attend meetings as requested by the Board. Maintain an annual calendar with all meeting dates and important association events.
  • Maintain Association files, Minute Books, Committee Minutes and rosters. Distribute committee/delegate information and attend committee meetings as needed.
  • Analyze financial reports, coordinate input of professional advisors, implement recommended procedures, establish priorities, provide advice to the Board concerning major expenditures, supervise expenditures to conform to budget guidelines, establish budget controls, and prepare budget recommendations for Board action and approval.
  • Facilitate and execute the Annual Board of Directors Elections
  • Assemble and mail annual audits and budgets to all residents. Prepare and supervise all records and reports. Research problems and prepare written recommendations.
  • Prepare schedules and establish priorities for routine and special work projects.
  • Educate the Board on implementation of the reserve study as a long-term planning tool; lead strategic planning conversations with the Board to determine the timing and scope of renovation projects, large and small
  • Administer the various functions of the community within the projected and approved operating budget and advise the Board of significant operational problems or deviations from the management plan.
  • Advocate for residents in the conveyance of resident grievances/communications to the Board; liaise in execution/communication of the established policies.
  • Facilitate communications and required actions with various civil services, including city, police, county, and other municipal agencies.
  • Compel forward movement of the community in its totality; recognize the important role played in shaping community culture, and advise/recommend accordingly.
  • Oversee the implementation of Association policies regarding the use of the facilities, recommend improvements or additions as needed.
  • Availability on an on-call basis for help with after-hours urgent matters

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification.  Management reserves the right to add, modify, change or rescind the work of different assignment positions.



  • Assist with other jobs and other duties as necessary.



  • Minimum of five years’ experience in community association management, and one to three years of GM Experience. Previous experience in maintenance supervision, recreation management, project development or real estate related fields is helpful.
  • Graduation from an accredited four-year college or university with major course work in a field related to property management or equivalent experience
  • CMCA/CCAM designation or higher.  (LSM Credential a plus) 
  • Reading and comprehending detailed work, working with confidential information, problem-solving, able to effectuate excellent written and verbal communication, high customer contact, and organized to handle multiple concurrent tasks with interruptions
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to efficiently respond in a calm and effective manner to a variety of demands, projects, and emotionally charged situations
  • Solid understanding of budgets and financial statements
  • Ability to apply principles, practices, and objectives of recreation, administration, and management
  • A high level of familiarity with building and grounds maintenance standards
  • Experience in personnel development, supervision, and administration
  • Proficient in the use of Microsoft Office software (specifically Word, Excel, PowerPoint) and project management/planning software
  • DMV printout, reliable transportation and current proof of automobile insurance.

Orange County, California, based Crummack Huseby Property Management, Inc., manages many diverse HOA’s and master planned communities in Southern California. They have added value to communities by working with HOAs, homebuilders, and land developers through their collaborative and customized approach. Crummack Huseby’s personalized philosophy to community management has allowed them to successfully discover and develop one-of-a-kind programs for new and existing communities.  They offer professional business planning, governance, community management, financial only management, planning and forecasting services for community associations. They also have been recognized as One of the Best Places to Work by the Orange County Business Journal in 2015, 2016 and 2017. Founders Sandy Huseby and Margo Crummack each have more than 30 years of experience in Common Interest Development (CDI) management. Crummack Huseby Property Management obtained an AAMC® Accreditation status which highlights their focus and commitment to deliver total customer satisfaction.  

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Professional Affiliations

Building Industry Associaiton of Southern California
Member of Community Associations Institute
California Associations of Community Managers