October 29, 2020 Employee Spotlight
Our community manager, Jessica Roberson, has been a valuable employee at Crummack Huseby for almost three years. She started as an assistant community manager, and due to her stellar performance, Jessica was quickly promoted to a (MIT) Manager in Training and then a Community Manager. She gets to shine here and gravitated toward Crummack Huseby because of our invaluable, personalized reputation throughout Southern California, “I love the customer service aspect of my job and cherish the relationships I’ve formed while working at CH. It’s like being with family 40 hours a week.” We’re not the only ones who noticed her talent; Jessica was nominated for a 2020 CAI-OC award in the Rising Star category.
Not only have we maintained our small-company friendliness with our clients, but Jessica recently saw firsthand that our commitment extends to our talented team. After dealing with blinding headaches for many years and increasing paralysis on the left side of her body, in August of 2019, she was diagnosed with a herniated brain and a cyst on her spinal cord called Chiari Malformation and Syringomyelia. Jessica shared her journey with the Crummack Huseby team, and coincidentally, one of the managers personally knew someone who worked at a world-renown spinal center. Jessica shares, “CH accommodated my schedule, and my team rallied to offer any needed backup coverage. They even created a go fund me page to offset some medical costs!” Clients assumed business as usual without knowing all the team effort behind the scenes.
As she was ready to return to a regular schedule, Covid hit. It has affected everyone, but Jessica was also impressed by how CH handled the change, “It’s heartwarming that CH takes the time to invest in people.” No one can truly prepare for a pandemic. Still, in early 2020, Crummack Huseby made operational changes to invest in digital tools and systems to assist the company in a virtual transition. The timing couldn’t have been better. In addition to communication tools, the community managers are using a new virtual board book that helps them create the materials they need without going to the office. During Covid, Crummack Huseby hasn’t missed a beat.
Jessica currently resides in the city of Orange with her husband Justin, her stepson Zach (14) and daughter Emma Rae (8), and their calico cat named Halli (short for Halloween). Not only is she a 3rd-degree black belt in Tae Kwon Do, but she also finds time to be an advocate and counsels newly diagnosed patients with Chiari Malformation and Syringomyelia. She also fosters animals through Friends of Orange County’s Homeless Pets.
“That’s what we adore about Jessica, she’s always helping the community and we wanted to return the favor,” says Sandy Huseby.
Photo: Jessica Roberson, her stepson Zach, daughter Emma Rae, and husband Justin.
Orange County, California, based on Crummack Huseby Property Management, Inc., manages many diverse HOA’s and master-planned communities in Southern California. Through their collaborative and customized approach, they have added value to communities by working with HOAs, homebuilders, and land developers. Crummack Huseby’s personalized philosophy to community management has allowed them to successfully discover and develop one-of-a-kind programs for new and existing communities. They offer professional business planning, governance, community management, financial only management, planning, and forecasting services for community associations. They also have been recognized as One of the Best Places to Work by the Orange County Business Journal in 2015, 2016, and 2017. Founders Sandy Huseby and Margo Crummack each have more than 30 years of experience in Common Interest Development (CDI) management. Crummack Huseby Property Management obtained an AAMC® Accreditation status, which highlights its focus and commitment to delivering total customer satisfaction. If you would like to learn more about Crummack Huseby Property Management Inc., they look forward to learning about your community and understanding your needs and how they can best support your community.