Changing HOA management companies can be a stressful process but is often necessary. When an association management company engages in improper behavior or fails to see your association's vision, the board of directors should terminate the contract, and goshopping for a new community manager.
October 29, 2019 Sandra L. Huseby, Co-Founder, Co-Principal, COO Education
Relationships and trust are such an amazing, incredible thing to build. It can be challenging to build, but it is one of the most rewarding things that one can have in life. Our business is built on trust and trust is built on relationships. We must try to make smart decisions that enhance long-term relationships because strong relationships enable us to successfully work through difficult issues and challenging times.
If the board of directors at your community association is considering hiring a community manager, it can be tough to establish which company is right for you. This process may seem confusing, but when it comes to hiring the right management company for your association, you should pay attention to the basics.
September 19, 2019 MARGO CRUMMACK, CCAM, PCAM CO-FOUNDER, CO-PRINCIPAL, CEO Education
Are you adequately meeting your operating expenses, or are you cutting corners to AVOID raising assessments? This is an important question to ask because the board of directors has a fiduciary responsibility to ensure they have adopted an efficient budget that will meet their actual operating expenses.
When researching a property management company, the technology they use is important to help increase the ease of awareness and communication for homeowners and HOA Board Members. Your chosen property management company should have software to make a homeowner’s life easier. Emails are still a great way to send off a quick question, and we still get calls, but our busy lives are a little less busy with smart technology. Before you sign with a property management company, have them walk you through their technology.
It’s our instinct, when faced with a problem, to quickly wonder HOW it could happen? Even if you had all the best preventive measures in place or perhaps you even safeguarded a situation so that nothing would go wrong…things can still go wrong.
Those earthquakes over the holiday weekend rattled all of us, and for good reason. Experts warn us about the foreshocks and the aftershocks, but it’s also important to discuss how we can stay prepared for the next earthquake.
Being able to empathize means to be capable of identifying and understanding another person's feelings, without experiencing them for yourself at that particular moment. It is the ability to literally experience the world from another person's perspective; to walk in their shoes, to view life from their living conditions and to feel what it feels like to be that person.
March 13, 2019 Jamie Gould Education
Many things can go wrong inside of an HOA Property Management business; prospects fall through, community transitions aren't as smooth as they could be, co-workers get frustrated, and clients upset. While some of these situations play out as a result of outside circumstances, there’s often another culprit to blame: lack of clarity.
February 27, 2019 MARGO CRUMMACK, CCAM, PCAM | CO-FOUNDER, CO-PRINCIPAL, CEO Education
If you feel like you’d like to be more passionate about your job, it might help to look at the larger picture and understand how your work positively impacts your customers, vendors, and co-workers.